Frequently Asked Questions


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Booking and Receiving Shipments
 Log into your account and click on My Shipments in the Manage section. A list of your previous shipments will be displayed.
 
1.  Mail in shipments for forwarding. Address the package to:
           Ship Afrika
           c/o <Your Name>
           800 New Brunswick Avenue, Unit 5
           Rahway, NJ 07065
2.  Bring it to our nearest location. Click here to find our location nearest to you.
3.  Schedule a pick-up by calling us or by booking online.
 
Enter the tracking number on our online tracking page to track your shipment. If you do not have a tracking number, call our Customer Support.
 
Tracking number for all online bookings are displayed on the My Shipments menu along with the shipment details. You may also find your tracking number on your shipment receipts or email received from our agents.
 
There are several ways on how to do this:
1.  Look up the status of your shipment by using the Tracking option
2.  If the shipment was booked online and you elected to receive shipment status updates, check your email for update alerts.
3.  Contact our Customer Support by email of phone
4.  Contact our Local Agency at your destination country (if any) using the small form on the right
 
Transit times depends on the origin and destination of your shipments. They are reliable but not 100% guaranteed and they do not include the day of pickup.
 
Our agency will call the receiver specified on your shipping details to notify them when the shipment is ready for pick-up. The sender will also receive an email alert if the shipment was booked online and they elected to receive shipment status updates. Since many of our agencies may have limited storage space, we advise the receiver to pick-up the shipment within 24 hours of the notice in order to avoid incurring storage charges.
 
From the Manage menu, click on My Quotes & Estimates. Click on the estimate number you wish to book. In the detailed view, click on Book Now button.
 
1.  From the "My Inventory" area, select on the inventory item that you wish to ship.
2.  Click on the "Get Estimates" link on the detail area.
3.  You will be prompted to select the mode of shipment between Air and Ocean. Select the one you prefer. You will be taken to the estimates page.
4.  Choose the source location (United States > New Jersey > Rahway) and the destination you would like us to ship to.
5.  Make sure that the items in the Shipment Information area accurately filled out. Once finished, click on the "Add Item" button to add specified items to the estimate inventory area.
6.  If you have any other items in your "My Inventory" area to add, repeat steps 1 to 6.
7.  Once you have specified all items to ship, select the check box under the Terms and Conditions.
8.  Click on the "Get Estimates" button, you will be given a cost for the shipment.
9.  Then click on the "Request Booking" button. Our Sales team will verify that the cost is correct or they will adjust the cost if necessary and will notify you.
10. You may then return to the "My Quotes/Estimates" area, select the estimate, and click on the "Book Now" link.
11. Fill out the form requesting for sender/receiver and the other info.
12. Once finished, click on "Confirm Booking."
 

Although Ship Afrika® may suggest an estimated arrival date of your shipment, some shipments may experience delays due to unforeseen circumstances. If this becomes the case for your shipment, your tracking information will be updated to reflect the situation. However, we encourage you to contact our Customer Services for any clarifications.

 
Here's how to ship with us work:
 
1) If you do not have an account with us, visit the registration page to create an account. It is free!
2)(a) If you're mailing your items to us, you may address your items to our facility as follows--
<Your Name>
c/o Ship Afrika
800 New Brunswick Avenue, Unit 5
Rahway, NJ 07065
 
Alternatively, you may deliver your items to the address above.
 
3) Once we've received your items, they will be added to the Inventory section of your account.
4) You will then be able to log onto your shipafrika.com account and book your items for shipment to your desired destination. Some locations have varying minimum weight requirements.
5) An electronic invoice will be sent to you with instructions and available methods of payment to you.
6) You will receive tracking and alerts every time your shipment changes status, until delivery.
 
1.  From the “Ship" menu, select on option to ship “by Ocean.” You will be taken to the estimate page.
2.  Choose the source location (United States > New Jersey > Rahway) and the destination you would like us to ship to.
3.  Select “Full Container Load (FCL)" as the Shipping Mode.
4.  Select your desired Container Type.
5.  Once you have specified all items to ship, select the check box under the Terms and Conditions.
6.  Click on the "Get Estimates" button, you will be given an estimated cost for the shipment.
7.  Then click on the "Request Booking" button. If you prefer to ship with a specific carrier, send an email to sales@shipafrika.com indicating this.
8. Our Sales team will verify that the cost is correct or they will adjust the cost if necessary and will notify you.
9. Upon verification, you may return to the "My Quotes/Estimates" area, select the estimate, and click on the "Book Now" link.
10. Fill out the form requesting for sender/receiver and the other info.
11. Once finished, click on "Confirm Booking."
 

Still have a question?

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1-877-737-SHIP
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